About the Service Personnel and Veterans Agency (SPVA)
Supporting Services Through Life Service Personnel and Veterans Agency
On Monday 2 April 2007, the Ministry of Defence (MOD) officially launched the Service Personnel and Veterans Agency, aimed at improving personnel, pensions, welfare and support services to members of the Armed Forces and veterans.
The (MOD) places great store on the provision of high quality support services to serving military personnel, ex-Servicemen and women and their respective dependents.
There are clear customer and business benefits in merging the Armed Forces Personnel Administration Agency (AFPAA) with the Veterans Agency to form the Service Personnel and Veterans Agency (SPVA).
The formation of SPVA will gradually lead to the provision of a fully integrated set of ‘through life’ personnel services to our serving and veterans community - where a single contact with the Agency will grant access to customer information and advice on pay, pensions, compensation payments, records of service and medal entitlement.
Our customers will have the reassurance and comfort of dealing with just one MOD organisation, from the moment they join the Armed Forces, to the point at which they no longer draw their pension.
SPVA will be staffed by caring and experienced people, who make it their business to understand and empathise with the serving and veterans’ community and are committed to delivering a high quality service.
The responsibility for all pension provision, whether a War pension or an Armed Forces pension will now fall under the direct control of SPVA, reducing the risk of omitting or duplicating information and providing for the first time, a truly joined up pension service.
Derek Twigg MP, the then Under Secretary of State for Defence and Minister for Veterans said:“This is an extremely important move by the Government and one which my predecessors and I have worked hard to bring about. The formation of SPVA will allow for the first time, the MOD to provide a single organisation for serving personnel and Veterans to contact, facilitating access to information and advice on their pay, pensions, compensation claims, records of service and medal entitlement”.
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